> For the complete documentation index, see [llms.txt](https://upwatch.gitbook.io/upwatch/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://upwatch.gitbook.io/upwatch/readme/support-requests.md).

# Support Requests

### How do I submit a support ticket?

You must have access to the user dashboard to submit a support ticket. Without one, you can email <hello@upwatch.co.uk>.

When you do have access to the user dashboard, log in and either click on the 'Support' option in the menu or the button labelled 'Go to support portal' from the dashboard.

<figure><img src="https://857232723-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FNB8WPN3ppHSX7Qvb58VH%2Fuploads%2FkCN4RT4GpnQm2tlUlOqF%2FScreenshot%202026-05-14%20104836.png?alt=media&amp;token=324ebc1d-cdf9-44d8-82fe-ca820960bf87" alt=""><figcaption></figcaption></figure>

Accessing the support portal, you can initially see any open or closed tickets from past incidents. To open a new ticket, press 'Open Ticket'.

<figure><img src="https://857232723-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FNB8WPN3ppHSX7Qvb58VH%2Fuploads%2FAmNMPQnVQPJCwkyr3Reu%2FScreenshot%202026-05-14%20104928.png?alt=media&amp;token=5f38b2f5-2faa-42e8-bc40-1e715ea1446f" alt=""><figcaption></figcaption></figure>

Complete the form and then you will be redirected to the support portal where you can see your open ticket.

<figure><img src="https://857232723-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FNB8WPN3ppHSX7Qvb58VH%2Fuploads%2FGc2qD9eV3PpjizgMTU8d%2FScreenshot%202026-05-14%20104947.png?alt=media&amp;token=cc3d33d2-bbe1-45ac-aa21-b84caecb5fc2" alt=""><figcaption></figcaption></figure>

### How do I see my open and closed tickets?

When you access the support portal (<https://app.upwatch.co.uk/support-portal>) you will see any open or closed tickets.

### How will I be notified of any updates?

Whilst you can see when a ticket has been updated, all messages sent to you about your support tickets will be done so via email.