Support Requests

How do I submit a support ticket?

You must have access to the user dashboard to submit a support ticket. Without one, you can email [e-mail].

When you do have access to the user dashboard, log in and either click on the 'Support' option in the menu or the button labelled 'Go to support portal' from the dashboard.

Accessing the support portal, you can initially see any open or closed tickets from past incidents. To open a new ticket, press 'Open Ticket'.

Complete the form and then you will be redirected to the support portal where you can see your open ticket.

How do I see my open and closed tickets?

When you access the support portal (https://app.upwatch.co.uk/support-portal) you will see any open or closed tickets.

How will I be notified of any updates?

Whilst you can see when a ticket has been updated, all messages sent to you about your support tickets will be done so via email.